Anonymous
map-marker Encinitas, California
#5088422 
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Need warranty replacement

I am pretty frustrated with your company. I have a two-month old Polaris 280 that will not stay upright. After reading some troubleshooting tips, I checked the float. It was half full of water. If I squeeze it, water comes out from a crack inside the hole. I scoured your website trying to find a way to submit a warranty claim and get this part replaced. I was unsuccessful so I called your customer-service line. After waiting on hold for about a half hour, a recording came on telling me that the expected wait-time would be 110 minutes. I opted for the call-back option. It is been over three hours and I have not received a call back. Given that a weekend and holiday is coming up, I would be very surprised if I ever received a call back. How can I submit a warranty claim for this defective part?
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Terryce D

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 Verified Reviewer | map-marker Middle River, Maryland
#5068146 
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Polaris cleaner not working

1.0
I just bought my polaris pool cleaner four years ago I only use it in the summer months I paid a hefty price for the cleaner I took very good care of the cleaner customer service explained to me without a care that my warranty was up two years ago and that the Polaris cleaner expectancy to last is only four years I was very upset to hear this to pay 2,000 and to hear this was very upsetting she said that thier was nothing possible I could do but to purchase another cleaner and she said goodbye.
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Thomas H Bcs

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 Verified Reviewer | map-marker Suffolk, Virginia
#4816091 
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2 bad polaris pool cleaners

I bought a polaris p825 5 years ago the motor block went bad took it leslies pool in Newport News VA. Said it would be $585.00 to fix. I bought another one and kept the broken one. Two and a half years later the 2nd one motor bloke went bad I replaced it about a month ago$585.00 dollars on the advice of the store manager Tom. I used it one time after being fixed, it stopped working again, now he said it's the floating cable. I took both machines in and he told me that both cables are bad. I need some help here very dissatisfied with this problem. When it worked it was great. What can you guys do or can I sell these back to leslies pool to get some money back to by another one. Please any help at will be appreciated. Thank You Sent from my Verizon, Samsung Galaxy smartphone
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Aviah Xqq

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 Verified Reviewer | map-marker West Bloomfield Township, Michigan
#4645777 
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Need a part

4.0
The person refused to sell me one or tell me where I could buy it. It is a cover for the spa bottom blower 2h
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Mary Jo J Nlc

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#4633456 
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My Polaris Pool Robot 9550 broke after just 3 years. Customer Service will not return my call. Do not purchase Polaris.

Polaris Pool Robot 9550 broke after just 3 years. Diagnostic test showed that the power source is broken. We paid nearly $1,000 in 2020. Very poor quality and customer service has not returned my calls. We are disappointed and angry with our experience.
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Loss:
$1

Preferred solution: Price reduction

User's recommendation: Do not purchase Polaris

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john w Pud

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#4614707 
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P965iq failure

I have my p965iq in the shop at Leslies in Norman Oklahoma and they are telling me its over a thousand dollars to fix my unit. I need some help. I take great care of my equipment and don't feel the unit should become useless in a few years with light to moderate use 4 months a year. I am a loyal Polaris customer. In fact I just puschased a polaris maxx. Please find a way to help me continue to be a loyal customer.
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Preferred solution: repair

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Anonymous
map-marker Brooklyn, New York
#4616719 
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Never a call back can’t even speak to someone have been trying for 3 days

Awful been trying to get in touch with you for 3 days not even a call back I bought a Polaris and the tracks are not moving. The customer service is terrible ever a call back and I would like to talk to someone and find out what a solution will be. I shouldnt have to wait for 3 days leave my number and never get a call back
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Craig M Rhj

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#4102786 
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Polaris told me that the tires or wheel tracks are not a warranteed item, and they were out within three months.

2.1
I purchased the Polaris Max, and just after three months the rubber tracks on it wore out and fell off. When I asked about replacement, they said theyre not under warranty and then didnt even consider giving me any information on how to replace them. When I went to the website to try to find the same product, it is impossible to find them.
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Pros:
  • Does a great job on cleaning the pool
Cons:
  • Certain parts were out fast like the tire tracks

Preferred solution: If it’s not under warranty, at least, let me know where I can purchase them. And a price reduction would be good.

User's recommendation: Make sure when they say one year warranty you find out if it’s on all parts of the equipment.

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Anonymous
map-marker Chicago, Illinois
#4056816 
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Broken pool cleaner

4.0